Returns & Exchanges
At Jack Murphy Jewellers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, you can return your item in its original condition within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer service team or visit our online returns portal to request a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely place the jewelry in its original presentation box and packaging, ensuring all certificates and diamond reports are included.
Ship to Store
Affix the provided shipping label and send your package via a tracked and insured courier service to ensure safe arrival at our showroom.
Quality Inspection & Refund
Once received, our expert jewelers will inspect the item's condition and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing