Frequently Asked Questions
Everything you need to know about our luxury collections and shopping experience.
What is the delivery timeframe for online orders?
We offer complimentary express shipping on all orders over £100. Standard delivery typically takes 2-4 business days, while custom or resized pieces may require additional time as specified on the product page.
Do you offer a warranty on your jewelry?
Yes, every Jack Murphy Jewellers piece comes with a 12-month manufacturing warranty. This covers any defects in materials or workmanship, ensuring your investment is protected.
Can I return a piece if it is not suitable?
We offer a 14-day return policy for online purchases. Items must be in their original, unworn condition with all security tags intact. Please note that bespoke designs and earrings are non-returnable for hygiene and customization reasons.
How do I find my correct ring size?
To ensure a perfect fit, we offer a complimentary ring sizer that can be mailed to your home. Alternatively, you can visit our showroom for a professional measurement by one of our expert consultants.
Are your diamonds ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds are conflict-free and responsibly mined.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer interest-free finance options through our partner providers to help you spread the cost of your purchase.